Team Archives - Guru Systems

What to expect when buying direct from Guru Systems

admin — Mon, 30 Jan 2023 14:00:16 +0000

The Guru Systems team has over ten years experience of delivering technology solutions across heat networks. Our sales, site delivery and client services teams are here to help – whether your site is at design stage, or closer to residents moving in.

Here we run through each of the teams you’ll meet when working with Guru Systems, as well as what to expect at each stage.

Sales

Our sales team works with prospective clients from the inception of a project. We support prospective clients and other stakeholders through the design phase all the way to providing quotes to tendering mechanical and electrical subcontractors. You will always get the best value from Guru Systems by engaging with us directly at the outset of any project.

Meet the Team

ANNICK JORDAN

Sales Manager

FATIMA ABDI

Sales Development Representative

SOULLA PAPHITIS

Sales Director

GRAHAM JONES

Marketing Manager

Before your next project:

Our sales team likes to work with prospective clients as early as possible. We’re here to help if you have any questions about heat networks best practice when drafting your Employer’s Requirements. We have over ten years’ experience of delivering technology solutions to residential buildings on heat networks and can share our knowledge of delivering well performing networks and reliable and secure metering and billing solutions. We’ve worked with hundreds of sites, and our heat network datasets are some of the most comprehensive in the UK.

We also have a CPD ‘Capturing and interpreting heat network performance data for designers and developers‘ if your team is new to heat networks – or wants a refresher.

When you’re ready to start work on your next site:

Whether you’re a developer, housing association or local authority, we’ll work with you and your designers at the design stage. We can help you ensure your specification sticks to best practice and will provide any information needed by your design team to support the process.

When you’re ready, we’ll work with you to understand your requirements and then create fully costed proposals. Each site is different, but our quotes are broken down line by line so you can see the details of our solution clearly.

If you’re a tendering mechanical and electrical subcontractor:

If you’re looking for a quote, come to us directly for our best price. We will review specification documentation, accommodation schedules, and GA drawings to ensure we provide a fully costed solution optimised for the site.

Site delivery

Whether your project is a new build scheme or involves retrofitting our hardware into an already occupied building, our experienced site delivery team is here to ensure that the commissioning of the network hardware and Guru Systems’ Hubs runs smoothly.

Meet the team

ALEX LLOYD

Junior Commissioning Engineer

ARON ZICS

Project Manager

PETER PATAKI

Junior Commissioning Engineer

ROB FORBES

Project Manager

WESLEY TALBOTT

Site Delivery Manager

Project setup

Using your site general arrangement drawings, we first undertake a Desktop Survey, developing an initial design for the wireless communications network setting out the position of our Hubs and essential network equipment throughout the site.

We’ll then arrange a meeting to discuss the outcomes of the survey and work together to agree a project schedule.

Radio Frequency Surveys

Before installation, we’ll visit the site to complete a Radio Frequency Survey. This tests the network design set out in the Desktop Survey so that we can confirm location and quantities of all network hardware to ensure a robust and stable network.

Hardware commissioning

Once your M&E contractor has completed installation, we’ll commission the Guru Hubs as well as any communications network hardware.

We can also train accredited partners to commission Guru Hubs on our behalf. Please get in touch if you would like to become an accredited partner.

Project handover

Once all Hubs and network equipment has been installed and commissioned we will undertake checks to ensure the mesh network is fully functioning.

When all Guru Hubs are visible on our system we’ll issue you with a Commissioning Certificate which includes all information on each of the Hubs that we have commissioned. This should ultimately be passed to the metering and billing agent.

Client Services

Our Client Services team is here to help you as soon as you’ve chosen your solution. Each of our clients get a dedicated account manager, as well as support from our Client Support team.

Meet the team

CHRIS FRY

Client Support Executive

HASAN HUSSEYIN

Client Support Executive

KATHERINE FISH

Senior Client Services Manager

MARTINA GABLOVSKA

Senior Client Services Manager

Onboarding

Once work on site has concluded, our Client Success team will onboard you to our software platforms.

We’ll work with all relevant parties (such as metering and billing agents) to ensure that contracts are in place and you’re supported through the integration process.

We’ll also provide the training you need to get started. We offer training delivered either in-person, or via video call – as well as all of the guides and resources you need.

Support

Our in-house support team is here to help. We host a wide variety of how-to guides and troubleshooting advice on our Support Hub, and we’re also available via phone or email from 9.00-5.30pm Monday to Friday.

Whether you’ve got a quick question, or whether you have an idea for a new feature you’d like us to develop – we want to hear from you.

We regularly work with our clients to improve our solutions, and deliver new features to help them better support their residents.

Want to know more about Guru Systems and our technology solutions? Speak to our Sales team via sales@gurusystems.com or 020 8050 4305 or fill in the below form to make an enquiry.

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Guru Systems joins Tech Nation’s prestigious Net Zero programme

admin — Fri, 13 Jan 2023 14:51:36 +0000

Guru Systems has been announced as one of the 34 climate tech companies accepted into Net Zero 3.0 – the third iteration of the Net Zero growth programme from Tech Nation.

Tech Nation’s Net Zero program assesses companies across a wide array of industries, highlighting promising climate tech companies that are accelerating the UK’s path to net zero.

Companies were judged based on their scalability and potential to help the UK reach its high-priority net zero goal. The chosen companies are actively decarbonising key sectors, from energy and transport to construction and agriculture.

This year’s cohort was assessed by over 50 judges across key industries, including climate specialists and investors.

Casey Cole, CEO, Guru Systems said:

“Guru Systems is delighted to have been selected onto Tech Nation’s third Net Zero programme. We’re looking forward to sharing our knowledge and experience with the rest of the cohort, including the 62 companies who were part of the programme in previous years.

“Guru Systems is working to accelerate the decarbonisation of heat – the hardest part of the UK’s journey to net zero. Support from Tech Nation helps companies like ours to scale at the pace needed if the UK is to meet its legally binding carbon reduction commitments.”

Shân Millie, founder of Bright Blue Hare and Net Zero 3.0 Judge, said:

“Why does Tech Nation’s Net Zero programme matter? It’s not just the practical mechanics of the growth programme – it’s the visibility all applicant firms get with a diverse group of advisors but importantly from being part of a nationally and internationally-known initiative. The individual firms benefit, but the whole climate tech sector – and society – does too.”

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Nicky Butterworth named as Industry Champion at ADE awards

Georgina Orso — Wed, 16 Jun 2021 12:13:24 +0000

We are delighted to announce that Nicky Butterworth has won the Industry Champion category at this year’s Decentralised Energy Awards organised by the Association for Decentralised Energy.

Nicky Butterworth has been a tireless champion for heat networks in the public, private and third sectors. In a variety of roles at ADE and BEIS, Nicky played a pivotal role in the creation of Heat Trust, the Heat Network Delivery Unit and the Heat Network Investment Project. Nicky also set up the Heat Exchanger Mentoring Pilot, an initiative that is paving the way for the sector’s future champions.

Now at Guru Systems, Nicky is driving innovation-led change in the sector, specifically focusing on the digitalisation and then optimisation of networks – one of the next major challenges for the industry.

Nicky’s journey in heat networks

Nicky Butterworth moved into the heat networks sector in 2010. Over ten years, Nicky has played a pivotal role in shaping the industry. Nicky has contributed to many of the positive changes happening in the industry today, such as upcoming regulation, Government investment, increased consumer protection, and the use of data for heat network optimisation.

Nicky joined the CHPA (now ADE) in 2010. In the following three years, Nicky developed the Independent Heat Customer Protection Scheme, which later became Heat Trust. Working with a diverse and challenging set of stakeholders, Nicky designed scheme rules that were endorsed by both the sector and Government. Heat Trust went on to secure Government funding and was operationalised in 2015, and now supports 50,000 customers. She was active in the initiation of the ADE/CIBSE Code of Practice (much later securing funding for v2 whilst at BEIS) which alongside the work of Heat Trust, is a key component of Government’s proposed market framework.

In 2013, Nicky joined DECC’s newly established Heat Networks Delivery Unit. HNDU has supported 162 local authorities with £22m grant funding to explore heat network opportunities. Nicky led the design of the scheme, administered funding rounds and standardised terminology for heat network development stages.

Nicky then moved to the Heat Networks Policy Team as it began to focus on finance. Nicky initiated a programme of engagement with investors after DECC’s ‘Future of Heating’ report identified capital funding as a barrier to deployment. Nicky secured buy-in and approval to publish the first heat networks project pipeline and investor guide for which she was lead author and designed and chaired investor conferences.

Nicky wrote the Spending Review bid that secured £320 million from Treasury for the Heat Network Investment Project, capital funding for heat network construction. Nicky navigated the competing requirements placed on Government Major Projects, designed the application criteria, grant and loan offering, wrote the pilot consultation and guidance and the pilot launched within a year.

Nicky was seconded to the Competition and Markets Authority from BEIS, providing sector expertise to the team of economists and lawyers, shaping the findings of the Heat Networks Market Study and drafting planning and technical standards annexes. The study recommended that a form of regulation was needed, a crucial piece of evidence in the Government’s decision to propose future regulation.

Throughout her time at BEIS, Nicky championed the effective use of data and the optimisation of heat networks. Nicky decided to leave BEIS in 2019 to join Guru Systems as Head of Operations. Guru Systems develops and delivers market-leading hardware and data analytics across heat networks, improving performance for developers, heat suppliers and customers. Nicky has played a pivotal role in the rapid growth at Guru Systems and was also the first woman to join the management team.

Nicky was one of the early members of the District Heating Divas, a monthly gathering of women in the sector. Through the Divas, Nicky proposed and launched the Heat Exchanger mentoring pilot this year which received 63 applicants in two weeks and has matched 27 pairs.

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